FAQ

To secure your date, we require a 30% non-refundable deposit at the time of booking. The remaining balance is due on the day of your event. Booking early is recommended, especially during the wedding and holiday seasons.

We recommend booking as early as possible to secure your desired date, especially during peak seasons. A deposit is required to confirm your booking.

All our packages include unlimited photo sessions, ensuring your guests can capture as many memories as they like throughout the event. Note: Each time a guest uses the booth (a session), they’ll receive two photo prints. Extra prints are available at an additional cost.

Absolutely! We offer personalised photo strip designs incorporating your event's theme, colours, logos, or messages. We will work with you to create the perfect template.

Yes, we supply a variety of fun and themed props to enhance the photo booth experience. Let us know if you have specific themes in mind, and we can accommodate.

Guests can receive instant prints during the event. Additionally, all photos will be uploaded to a secure online gallery, and we'll provide you with a link to download and share them.

We recommend a space of approximately 2.5m x 2.5m with a standard 240v power outlet nearby. A sheltered area is necessary to protect the equipment if your event is outdoors.

Yes, a professional and friendly photo booth attendant will be on-site to assist guests, manage the booth, and ensure everything runs smoothly.

Yes, outdoor setups are possible provided there's a flat surface and protection from direct sunlight and rain. We'll discuss the specifics with you to ensure optimal placement.

Idle time / Stand Down refers to periods when the booth is set up but not in use, such as during dinner or speeches. If you require the booth to be set up earlier than the standard time, idle time charges may apply.

We typically arrive about an hour before the scheduled start time to set up the booth without cutting into your hire period.

Definitely! We offer multiple booth types (Print + 360) and roaming photographers. Perfect for larger events or when you want extra coverage.

Moment Booth NZ – Terms & Conditions & Hire Agreement

This document outlines the terms of hire and participation in any service provided by Moment Booth NZ, including (but not limited to) 360 Video Booths, Print Booths, Digital Booths, Mirror Booths, and other content capture activations.

Hire Agreement (Client Terms)

This agreement is made between Moment Booth NZ (“the Provider”) and the Client (event organiser or person booking the service).

Payment Terms

• A 30% non-refundable deposit is required to secure the booking.

• The remaining balance is due 7 days before the event date.

• Bookings made within 7 days of the event require full payment upfront.
  

Cancellation Policy

• Cancellations made more than 14 days before the event: Deposit is retained.

• Cancellations made within 14 days of the event: Full amount is payable.

• Rescheduling is subject to availability and must be requested at least 7 days prior.
  

Provider Responsibilities

• Deliver and set up the booth at the scheduled location on time.

• If an assistant is booked, they will manage guest interaction and maintain the booth during the event.

• Provide digital delivery of all media captured post-event (via gallery or downloadable link).
  

Client Responsibilities

• Ensure access to the venue at least 1 hour before the booth is due to operate.

• Provide power access and an indoor or sheltered space for setup.

• Ensure guests treat the booth and equipment respectfully.
  

Damage & Liability

• The Client is responsible for any damage to the booth or equipment caused by misuse, negligence, or unsupervised guests.

• Moment Booth NZ is not liable for delays due to power outages, venue restrictions, weather conditions, or force majeure events.
  

Data & Privacy

• All images and videos captured may be used by Moment Booth NZ for marketing and promotional purposes, unless the Client requests otherwise in writing prior to the event.
  

Agreement Confirmation

By paying the deposit, the Client agrees to all terms and conditions outlined in this document.

Guest Participation Terms (All Booths & Activations)

Usage Consent By participating in any Moment Booth NZ experience, you consent to the collection and use of any content (photos, videos, etc.) captured. Moment Booth NZ may use this content for promotional, commercial, or marketing purposes, including social media, websites, and advertising.

Content Ownership All media captured is the property of Moment Booth NZ. Participants waive any rights to compensation or approval over its use.

Personal Data Contact information or data provided (e.g. email or phone number) may be used to deliver your content and for future marketing, in line with New Zealand privacy laws.

Limitation of Liability Participation is at your own risk. Moment Booth NZ is not liable for injury, damage, or loss during use of the booth or services.

Indemnity You agree not to hold Moment Booth NZ liable for claims resulting from your use of our booths or content, including intellectual property or defamation issues.

Service Modifications Moment Booth NZ reserves the right to alter, delay, or cancel services due to unforeseen circumstances or technical issues.

Right to Refuse Participation We reserve the right to deny participation to anyone behaving inappropriately or violating event rules.

Age Restrictions Anyone under 18 must have permission from a parent or legal guardian.

Technical Disruptions We are not liable for technical malfunctions. If an issue occurs, a re-shoot or partial refund may be offered at our discretion.

Media Sharing By participating, you allow Moment Booth NZ to share your content publicly. Guests are encouraged to tag and share their content.

Third-Party Content Responsibility If third-party intellectual property (logos, trademarks, music, etc.) is captured in your content, you are responsible for obtaining any necessary permissions.

Terms Modification Moment Booth NZ may update these terms at any time. Continued participation constitutes acceptance of the latest version.

By booking a service and/or using any booth operated by Moment Booth NZ, you accept all terms outlined above.