Question 1

How do I book and when is payment due?

Accepted Answer

To secure your date, we require a 30% non-refundable deposit at the time of booking. The remaining balance is due on the day of your event. Booking early is recommended, especially during the wedding and holiday seasons.

Question 2

How far in advance should we book the photo booth?

Accepted Answer

We recommend booking as early as possible to secure your desired date, especially during peak seasons. A deposit is required to confirm your booking.

Question 3

How many photos can we take during the hire period?

Accepted Answer

All our packages include unlimited photo sessions, ensuring your guests can capture as many memories as they like throughout the event.

Note: Each time a guest uses the booth (a session), they’ll receive two photo prints. Extra prints are available at an additional cost.

Question 4

Can we customise the photo strips with our event details?

Accepted Answer

Absolutely! We offer personalised photo strip designs incorporating your event's theme, colours, logos, or messages. We will work with you to create the perfect template.

Question 5

Do you provide props for guests to use?

Accepted Answer

Yes, we supply a variety of fun and themed props to enhance the photo booth experience. Let us know if you have specific themes in mind, and we can accommodate.

Question 6

How do guests receive their photos after the event?

Accepted Answer

Guests can receive instant prints during the event. Additionally, all photos will be uploaded to a secure online gallery, and we'll provide you with a link to download and share them.

Question 7

How much space and power is required for the photo booth setup?

Accepted Answer

We recommend a space of approximately 2.5m x 2.5m with a standard 240v power outlet nearby. A sheltered area is necessary to protect the equipment if your event is outdoors.

Question 8

Is there an attendant present during the event?

Accepted Answer

Yes, a professional and friendly photo booth attendant will be on-site to assist guests, manage the booth, and ensure everything runs smoothly.

Question 9

Can the photo booth be set up outdoors?

Accepted Answer

Yes, outdoor setups are possible provided there's a flat surface and protection from direct sunlight and rain. We'll discuss the specifics with you to ensure optimal placement.

Question 10

What is 'idle time / Stand Down,' and when might it apply?

Accepted Answer

Idle time / Stand Down refers to periods when the booth is set up but not in use, such as during dinner or speeches. If you require the booth to be set up earlier than the standard time, idle time charges may apply.

Question 11

When will you arrive to set up the photo booth?

Accepted Answer

We typically arrive about an hour before the scheduled start time to set up the booth without cutting into your hire period.

Question 12

Can we hire more than one booth or add roaming photography?

Accepted Answer

Definitely! We offer multiple booth types (Print + 360) and roaming photographers. Perfect for larger events or when you want extra coverage.

Question 13

What do you need to know about our booking terms before you confirm?

Accepted Answer

Before you lock in your date, you’ll receive our hire agreement so you know exactly what’s covered. It includes the key bits: your 30% non-refundable deposit, payment timing, setup requirements, and event-day responsibilities. Clear, simple, no surprises. If anything looks confusing, just reach out — we’re happy to walk you through it.

FAQ

Frequently asked questions